#CELEBRATION STATION REVIEWS LICENSE#
Two of the members of our party was 16 (was actually there for one of their birthday) they was going to ride their younger siblings on the go carts but was told they could not because they didnt have a license (What?!) No where on the sign does it state you must have a license (States must be 56 inches and over 16 to ride a passenger), when i questioned the staff and pointed this information out was treated rudely. And I mean rude and argumentative! The food costs quite a lot and by the time the staff gave it to us it was cold. The staff is extremely rude in every aspect to every member of our party from young to old. Cost is extravagant for no more activities than it includes (only really slow bumper boats and one go cart track). Highly overrated!!! Do not waste your time or your money here. I am appalled by this man (BRYAN) and I honestly would go to corporate if Derek would not have intervened.
A manager should never, ever yell or cuss at a customer under any circumstance unless the customer has become aggressive which at that point the police would get involved. We tell him our problem and he immediately does everything in his power to fix it. I then ask another employee to please get a manager that could act like they had some sense and properly address my concern without cussing at me or my girlfriend! Another manager, Derek, comes to us. My girlfriend jumps in when he throws the bottle of water and he cusses at her! Im beyond mad at this point, losing my temper, and he storms off in the middle of all of this.
#CELEBRATION STATION REVIEWS HOW TO#
Him and I got in a screaming match in the middle of the place in front of kids because he, as a manager, did not know how to properly talk to a concerned customer or fix any problems. I told him everything bad that was happening and instead of fixing any of our problems, he cut me off in the middle of my sentence and throws a bottle of water on the counter beside me angrily and says "problem solved". The first manager to approach us was Bryan. I told my girlfriend to check her cup because that is weird she couldnt get it from the soda machine and there was literally dirt in it!! Immediately, i asked for a manager.
The lady went in the back to get our water when the soda machine was directly in front of us. We went on the go-carts which was actually very fun! It got cold so we went inside to get funnel cake, we waited in line and asked for a cup of water as well. We wait 10 minutes and finally get our wristbands. So we go down stairs to see if the system is working again, and to my surprise, it was not. I asked how long is awhile and she said she would just take our names & get a manager to give us our tickets (which she never did). After a few minutes, she comes back and says that it is going to take awhile for someone to come back. She says that she will grab someone to help us with the machine. We find an employee after a few minutes and we ask for help. We play two games and then the second game takes our tickets. We go to buy a card for arcade games to pass time.
I ask the lady when it will be up and she says at least 30 minutes. When we go to Celebration Station, we wait in line for a wristband but the system is down. Today, on my birthday, my girlfriend and I decided to go here to celebrate after leaving Sparetime since it was an hour and a half wait there. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD! I have literally never gotten a manager anywhere I have been because I work in customer service and I am overly understanding. (Id rate lower than a 1 star if possible)
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